Shop Confidently with the PLH Guarantee

When Can I Return or Exchange an Item?

Returns and exchanges are possible in limited situations, primarily when:

• The wrong item, size, or colour was sent compared to your order.
• The item arrived damaged or obviously defective out of the box.
• You received an incomplete package (e.g. missing strap, missing item in a bundle).

In these cases, we will work with you to either replace the item, complete your package, or discuss another fair solution.

You must notify us within 24–48 hours of receiving your order, with clear photos and your order ID, so we can verify and assist quickly.

Items That Are Not Eligible

For hygiene, safety, and quality reasons, some items cannot be returned once they have been opened or used:

• Fragrances and perfumes that have been sprayed or unsealed.
• Watches, jewelry, or accessories that show signs of wear or adjustment.
• Items bought during “final sale / clearance” promos (clearly marked).
• Any product not returned with all original packaging, tags, and protective films.

If you are unsure whether an item is return‑eligible, please ask us before removing tags, plastic wraps, or seals.

How to Request a Return or Exchange

If you believe your order qualifies for a return or exchange, please follow these steps:

• Take clear photos of the item, packaging, and any issue you noticed.
• Write down your order ID, full name, and the phone number used for the order.
• Contact us via WhatsApp or the Returns Center page with all the details.

Our support team will review your request, ask any follow‑up questions, and let you know if the return/exchange is approved and what the next steps are.

Return Shipping & Replacement

In most cases:

• If the error is from our side (wrong item, defective out of box), we will cover or subsidise return shipping and send a replacement where possible.
• If the item is being returned for other reasons (e.g. size preference), you may be responsible for the cost of sending the item back to us.

Returned items are inspected when they arrive. If everything matches the approved claim, we proceed with your replacement or agreed solution as soon as possible.

Note: Cash refunds are rare and are only considered in special circumstances. In most cases, we offer repair, replacement, or store credit.